Shipping policy

Ordering

Buying your Pawira product should be fast and easy.

All items listed on our website are in stock and ready to ship. If a product ever becomes temporarily unavailable, it will be clearly marked as such on the product page. For any questions about availability or shipping times, you’re always welcome to contact us at info@pawira.com.

Currency

Our website will detect your location and ask whether you would like to change the checkout currency based on your location. You can also access the currency selector at the top of the page. You can select the following currencies for checkout:

• US Dollar (USD)
• Canadian Dollars (CAD)
• Great British Pounds (GBP)
• Australian Dollars (AUD)
• New Zealand Dollar (NZD)
  

Shipping

Our priority is getting your orders to you as safely and as soon as possible. 

Free shipping applies to any purchase from our website.

Processing Time

All orders placed on a business day. Usually be shipped out within 0–1 business days.

Products marked as pre-orders will have an approximate lead time listed on the product page.

Transit Time

The estimated delivery time is 4–5 business days. 

Total Estimated Delivery Time

4-6 business days based on customer locations.

Note: Delivery times may vary based on your location, courier delays, or weather conditions.

Taxes, Customs and Brokerage

You will not be charged any taxes or fees during checkout unless you are located in Canada. Canadian orders include applicable taxes at checkout.

For international orders, there are no additional customs duties or import taxes—the price you see at checkout is the final amount.

Delivery Terms

We collaborate with reputable shipping companies to deliver your products quickly and safely.

Shipment Confirmation and Order Tracking

Once your order ships, you will receive an email with tracking details. You can track your package through the courier’s website for real-time updates.

Wrong Address

Please double-check your shipping address before submitting your order. We are not responsible for packages that cannot be delivered due to incorrect addresses.

Change of Address & Order Cancellation

We are unable to update the shipping address & accept order cancellations after delivery. Kindly inform us at info@pawira.com within 3-4 hours of placing your order if you wish to update the shipping address or cancel the order.

Damaged or Lost Shipments

In the event that an item is received damaged, defective, or lost in transit, please contact our customer service team at info@pawira.com within 48 hours for assistance. We may request photographic evidence of the damage or defect for assessment purposes.

Before placing your order, please get in touch with us if you have any questions or need more information about any of our policies.

Contact our customer support team